Help & FAQ

Orders over $60 ship free. Under $60, shipping is a flat $6. We pack and send orders in 2–3 business days and email tracking once they leave.

How your order reaches you, and how to send something back.

Shipping rates

• Orders over $60 ship free.
• All other orders ship for a flat $6.

We ship to the United States, Canada, the United Kingdom and Australia at the same rates. Prices are in US dollars. Orders shipped outside the United States may be subject to import duties and taxes set by the destination country, paid on delivery.

When your order ships

Orders ship in 2–3 business days. When yours leaves the studio, we email you a tracking link. Delivery time after that depends on the carrier and the destination.

Items marked Pre-order ship once they are in stock, and we email you when they are on the way.

Returns

Unopened items can be returned within 30 days of delivery for a refund to the original payment method. Items need to be unused and in their original packaging.

We can't take back opened items. If you are unsure about a scent, a 50 ml mist or a single bar of soap is an easy way to try one.

How to return

1. Within 30 days of delivery, send us a message through the contact form with your order number and the items you would like to return.
2. We reply with the return address.
3. Pack the items in their original packaging and send them back with a tracked service.
4. Once your return arrives and we have checked it, we refund the original payment method and email you to confirm.

Return shipping is paid by you, unless the item arrived damaged or isn't what you ordered. The original shipping charge isn't refunded.

Damaged or wrong items

If something arrives damaged or isn't what you ordered, send us a photo through the contact form and we will send a replacement or a full refund, including shipping.

Sending a gift? Gift wrapping is free on sets. See gift wrapping.

You can return unopened items within 30 days of delivery. Contact us with your order number to start a return. Refunds go back to the original payment method once the item reaches us.

Free on every set. The full details are further down this page.

Every set has a gift note field on its page. Write your message there before you add the set to your cart, and we write it on a plain ivory card tucked under the ribbon. To send the set straight to someone, enter their address at checkout.

Body washes come in 250 ml and 500 ml, body oils in 100 ml and 200 ml, and aromatic mists in 50 ml and 100 ml. Soaps are 120 g bars, bath soaks come in 300 g jars and the candle is 180 g. The size guide has the full list.

The Low Light Candle is on pre-order and ships in 3–4 weeks. If your order also has in-stock pieces, we send those in 2–3 business days and the candle when it's ready, at no extra shipping cost.

Find MORA in the shops listed on our stockists page. For wholesale, use the contact form and choose Wholesale as the topic.

No. MORA is a demo store for the Ascension theme by Fuel Themes. The products, makers and stockists are invented, so there's no order to place and no shop to visit.